Selling on Kalahari Fresh
Kalahari Fresh is a unique grocery marketplace created for
Sellers and Buyers. Buyers are driven to visit the Kalahari Fresh Platform due
to its innovative way of doing business.
Sellers must have a minimum of 6 different Products to sell through the Kalahari Fresh Platform. You may post a description and photographs of your Products. You may set your own selling policy (“Store Policy”), provided that you comply with our minimum sales and return policies.
By selling through the Kalahari Fresh Platform as a Seller, you understand, acknowledge and agree that you will:
By posting any Content to the Kalahari Fresh Platform, you warrant that:
Transactions with Buyers.
For transactions with Buyers, you acknowledge and agree that Kalahari Fresh will receive a eight percent (8%) commission plus a three percent (3%) transaction service fee based on the total gross sale amount of each transaction completed between you and any Buyer. Our commission and the transaction service fee are deducted from the transaction purchase price immediately upon the release to you of the purchase price paid to us by the Buyer.
Kalahari Fresh Instant 24 hour Shipping
Items in stock are shipped within 24 hours, excluding weekends and holidays. If you flag your product as instant delivery it must be shipped within 6 hours of being ordered. There are no exceptions.
The penalties for not shipping in time can be any of the following
You will be fully responsible for any and all chargebacks from Buyers. A chargeback occurs when a Buyer disputes a charge with his or her credit card company for the purchase of any Products, and the credit card company reverses the payment to us. You authorize us to charge the credit card we have on file for you for the amount of any chargeback we receive. If there are not sufficient funds available on your credit card, you authorize us to debit the bank account you provided to us when you set up your account with us.
We will notify you of any chargebacks we receive, and you will fully cooperate with us in order to provide us with information and documentation to respond to the credit card company request in a timely manner.
In order to protect yourself against chargebacks, we require that you do the following:
The following are some helpful tips in preventing fraudulent purchases:
At Kalahari Fresh, we strive to maintain a professional environment where all members leave with a positive user experience and to ensure upmost customer satisfaction; we have made certain items prohibited which will be strictly enforced. Prohibited items include, but are not limited to:
Please be aware that any Users may flag listings that appear to violate our policies for our review. We may remove any listings at our sole discretion, including those that that violate our terms, agreements, or policies, and we may also suspend or terminate your account for any violations.
We expect all of our Sellers to provide an exceptional level of customer service. By selling on Kalahari Fresh, you agree to:
We expect the best from our Sellers and closely monitor customer satisfaction with our reviews system. Reviews are a direct representation of how our Users do business and will likely be a determining factor for Buyers. Buyers can leave a review with a one to five-star rating and a photograph of their purchase within 60 days after the delivery of a Product. Buyers can edit their review, including the photograph, any number of times during that 60-day period.
In the instance you receive an unfavourable review, you can reach out to
the Buyer or, if the review is less than 3 stars, leave a response.
Reviews and your response to reviews may not:
Extortion is not allowed on Kalahari Fresh. Any attempt to manipulate reviews through threats, intimidation, or bribery is considered extortion and is strictly prohibited. Extortion includes, but is not limited to, situations where a Seller offers a Buyer additional goods, services, or compensation in exchange for a positive review.
Shilling is strictly prohibited on the Kalahari Fresh Platform. Shilling is the fraudulent inflation of a Seller’s reputation by use of an alternate account. The intent of shilling is to make a Seller look more desirable by increasing the Seller’s number of sales and overall review score. Not only does it violate our core value of transparency, but it is considered to be a deceptive business practice by the Authorities of Botswana. Reviews must reflect the honest, unbiased opinions, findings, beliefs, or experience of the Buyer.
Returns and Exchanges
Kalahari Fresh is a place where customer service is a priority and because of this, we have decided to use a unified return policy. All Kalahari Fresh Sellers are expected to provide clear return policies within their Store Policy, which must include, at a minimum:
You may include other return policies, but you must, at a minimum, provide the foregoing policies.
There are some items that are ineligible for return, including:
You are required to fulfill the return policies listed above, or agreed upon via direct message with the Buyer. This may include:
If you have a problem with a transaction, please contact the Buyer in a direct message first through Kalahari Fresh Messaging Platform. Buyers are also encouraged to contact you through Kalahari Fresh Messaging Platformif they experience any issues as well.
If you are unable to complete a transaction, you must notify the Buyer
immediately via Kalahari Fresh Messaging Platformand cancel the transaction. If the Buyer
already submitted payment, you must issue a full refund. You are encouraged to
keep proof of any refunds in the event a dispute arises.
You may cancel a transaction under the following circumstances:
We believe that most disputes between a Buyer and Seller can be resolved
quickly. Before you or a Buyer file a dispute with us, we ask that you and the
Buyer contact each other to attempt to resolve any outstanding issues in good
faith. If any dispute arises between you and any Buyer relating, and after undertaking
direct negotiations with the Buyer in good faith, you have not been able to
resolve the dispute within fifteen (15) days from the date that the dispute
arose, you may file a dispute with us. Under most circumstances, we will
attempt to mediate the dispute, but we have no obligation to do so.
You acknowledge that all transactions with a Buyer are your sole responsibility, and we are not a party to any such transactions. If you are unable to resolve the dispute with the Buyer, your only remedy may be to bring a legal claim against the Buyer. You acknowledge that we will not be a party to any such legal proceedings, but we will honour any and all court orders or final judgments issued in such proceedings.
We have the right to hold all monies involved in connection with the disputed transaction until we receive either (a) a statement by both Buyer and Seller that the dispute has been resolved or (b) a court order.
You specifically acknowledge and agree that we shall have no liability to you or any third party in relation to any dispute between you and any User of the Kalahari Fresh Platform.
Issues with a Transaction
The most common issues with a transaction are Non-Delivery or Not-as-Described.
A Non-Delivery occurs when a Buyer places an order and submits payment, but does not receive the Product ordered. The following are examples of Non-Delivery cases:
A Product is Not-as-Described if it is materially different from the Seller’s listing description and/or photos. Here are a few examples of Not-as-Described cases:
Not-as-Described cases can also be filed for late delivery of Products. In order to qualify as late delivery, the Buyer must provide proof that all of these conditions have been met:
Kalahari Fresh Messaging Platform
Kalahari Fresh Messaging Platformis a tool used by Buyers and Sellers to communicate with each other or with other Users directly through the Kalahari Fresh Platform. Kalahari Fresh Messaging Platformis a great way to ask Sellers any questions you have about a Product or an order. Kalahari Fresh Messaging Platformmay not be used for the following activities:
You will not engage in any interference. Interference occurs when a User intentionally interferes with another User’s store in order to drive away business. Interference is strictly prohibited. Examples of interference include, but are not limited to:
You will not engage in any harassing behaviour. Any use of Kalahari Fresh Messaging Platformor the Kalahari Fresh Platform to harass other Users, to support or glorify hatred toward, or otherwise demean people based upon race, ethnicity, religion, gender, gender identity, disability, or sexual orientation is strictly prohibited. If you receive an Kalahari Fresh Messaging Platformmessage that violates this Policy, please let us know right away.
Privacy and Protecting Personal Information
As a data controller (that is someone who decides what personal data is collected and the purpose you’ll use the data for) to the extent that you process user personal information outside of the Services, you may be required under applicable data protection and privacy laws to honour requests received from such users for data access, portability, correction, deletion, and objections to processing. Also, if you disclose personal information without the buyer’s proper consent, you are responsible for that unauthorized disclosure. This includes, for example, disclosures you make or unintentional data breaches. For example, you may receive a buyer’s email address or other information as a result of entering into a transaction with that buyer. This information may only be used for Kalahari Fresh-related communications or for Kalahari Fresh-facilitated transactions. You may not use this information for unsolicited commercial messages or unauthorized transactions. Without the buyer’s consent, and subject to other applicable Kalahari Fresh policies and laws, you may not add any Kalahari Fresh member to your email or physical mailing list, use that buyer’s identity for marketing, or obtain or retain any payment information. Please bear in mind that you're responsible for knowing the standard of consent required in any given instance.
If Kalahari Fresh and you are found to be joint data controllers of personal information, and if Kalahari Fresh is sued, fined, or otherwise incurs expenses because of something that you did in your capacity as a joint data controller of buyer personal information, you agree to indemnify Kalahari Fresh for the expenses it occurs in connection with your processing of buyer personal information.
Misuse of a Buyer’s Personal Information